Terms of service

About RihlaVisa

RihlaVisa is a marketplace where travelers book vetted visa agents for a fixed price. This section will say who runs the platform, what it does and doesn’t do, and how these terms apply to travelers and to agents.

Your account

This section will cover who can create an account, how to keep your login details safe and what you are responsible for when you use your account.

It will also explain when an account can be suspended or closed, and what happens to open orders when it is.

Orders and packages

This section will describe what a package includes, how an order moves from booking to delivery and what the traveler and the agent each have to do along the way.

It will also explain the part played by the government office that decides on each application, and what that means for the dates an agent can promise.

Payments

This section will describe how you pay RihlaVisa by card in US dollars, what the price of a package includes and when the agent is paid for their work.

Your documents

This section will say who can open the documents you upload and when they are deleted. The Privacy policy will give the details.

What agents agree to

This section will list what an agent agrees to when they are listed: keeping their packages and prices up to date, answering travelers in good time and handling documents with care.

Limits of liability

This section will explain what RihlaVisa is and isn’t responsible for, and what happens when something goes wrong with an order.

Changes to these terms

This section will explain how you will be told about changes to these terms and when the changes apply to orders already placed.

Contact us

This section will say how to reach the team with questions about these terms.