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RihlaVisa

Refund policy

Draft. This text is a placeholder until the final version is ready.

How refunds work

You pay RihlaVisa, not the agent, so a refund comes from RihlaVisa too. This section will give an overview of when a refund is possible and how much of the price it covers.

Before the application is filed

This section will explain what you get back if you cancel an order before the agent files your application.

After the application is filed

This section will explain what changes once your application has been filed, including what happens to the government fees already paid.

If your application is refused

This section will explain what happens to your payment when the government office refuses an application.

How to ask for a refund

This section will describe how to ask for a refund and what to include, so the team can look at your order quickly.

When the money comes back

This section will say how long a refund takes to reach your card once it has been approved.